Privacy Policy

What information does Redeemed Threads collect about me?

Every time you visit our website, we automatically collect your Internet service provider’s address, the Web page from which you came, and a record of your activity on our site.

When you purchase from us, we collect information that you volunteer such as your name, email address, postal address, phone number and other information necessary to process your order.

How do you use my information?

The information we receive allows us to tailor our product offer and improve your shopping experience, making shopping easier and more enjoyable. It also enables us to process your purchases, confirm your orders, customize the content and layout of our pages, notify you about updates to our websites and products, and provide you with marketing information.

The information you supply to us is added to our customer database. If you sign up for our email list, we will periodically send you email about new products and services, discounts, special promotions or upcoming events. If you do not wish to receive such emails in the future, please click here for contact information, or click the “unsubscribe” link on any promotional email you receive from us. Please note: In order to process your purchases we may send you a confirmation email or we may contact you by mail or telephone if we have questions about your order.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place.

We will never sell your information to third party agencies or companies for marketing purposes.

What are “cookies” and how does Redeemed Threads use them?

A “cookie” is a small data file stored on your computer. At Redeemed Threads, we place a unique identifier in the cookie and use the cookie to connect your computer with the information we store for you in our database. Some examples of the data we store in our database includes your account preferences, items added to your shopping bag, user-specific information on pages accessed, and previous visits to our site. Through cookies we may: record past activity at our site; provide online banner advertisements that are tailored to your interests; or, customize Web page content. Your information is stored in a safe and secure database.

We do not use cookies to store any of your personal or financial information on your computer.

If you are shopping Redeemed Threads and are having difficulty adding product to your shopping bag or completing your order, please check your privacy settings in your browser. If you do not wish to change your privacy settings to “Medium” and you are currently using the “Medium High” or “High” settings, you may choose to override your current cookie handling practices for individual sites that you specify, including redeemedthreads.com. If you prefer not to change your privacy settings or override your cookie handling practices, you can, as always, place your order by phone at 1-248-302-1185.

How can I update or access my information?

We provide you access to the following information if you send us an email, call us or write to us:

Unique identifier information (customer number or password)
Transaction information (dates on which you made purchases, amounts and types of purchases)
Contact information (name, address, phone number)

We evaluate each request and will reply in an appropriate manner and in a form of communication that ensures the security of the information you have requested. Any questions, please contact us.

How do I know my information is secure?

We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you so you can feel comfortable and secure when shopping. We use industry-standard encryption technologies when transferring and receiving your personal information. On the Internet, when you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, this indicates that the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. If you do not see one of these icons, please contact us to complete your transaction over the phone by calling 1-248-302-1185.

How to report fraud

You can help us identify attempts at fraud.

Redeemed Threads will never ask you for sensitive personal information in an email.

If you receive a suspicious email appearing to come from Redeemed Threads, such as one requesting that you confirm personal information like your credit card number, or if you have received an email implying that it has been sent by Redeemed Threads after you have opted out of receipt of our emails, you may forward the suspicious email to fraud@redeemedthreads.com.

You should not respond directly to suspicious email. And do not click on or open any hyperlink embedded in the suspicious email.

There are a few common features of fraudulent emails that can help you identify them as spam. The two most frequent are:
a) receiving an email that contains mistakes such as misspelled words or grammatical errors, and
b) receiving an email that asks for your confidential information or asks you to take immediate action on your account.

We encourage all of our customers to protect themselves and their information:
a) do not share your credentials or account information with any third party, and
b) make sure that your system is properly patched, running anti-virus and a personal firewall.

For more information on how to protect yourself and your personal information, you can visit the Antiphishing Working Group’s website at http://www.antiphishing.org/consumer_recs.html.